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4. Formation of Agreement and Returns Policy
4.1 The Customer accepts that the information for the goods and services on the Website are an invitation to the Customer to make an offer to purchase them based on these terms and conditions and the other information on the Website and catalog. By using the Website to order goods and services, you are offering to purchase them once upon acceptance of the offer by iSEMcon GmbH. An agreement to purchase only comes into existence when iSEMcon GmbH confirms its acceptance of the Customer´s order of the goods or the services or both by extra e-mail (the automatically generated email is not an order confirmation) or on despatch of the goods or services, whichever is the earlier.
**** Right of withdrawal - Declaration starts here.
4.2 Product Return Policy
Purchasers, who are consumers, are entitled by applicability of the regulations for distance contracts to a right to revoke the contract on condition of the following instructions:
Right of Withdrawal
Customers are entitled to exercise an unlimited right of return within a period of one(1) month after receipt of the articles without giving any reasons for such return. The right of return can be exercised by declaring the request for return in writing, by e.g. postcard, email, fax or returning the goods. The revocation period does not start before the delivery and the reception of this instruction. Punctual dispatch suffices as compliance with the time limit.
The revocation must be declared to:
The goods have to be returned to the following address only:
69519 Viernheim, Germany
Fon: +49 (0) 6204 911 24 91
Fax: +49 (0) 6204 911 24 90
In the case of queries regarding returns, please
- send an e-mail to email@example.com
Consequences of Withdrawal
In case of an effective revocation, any performance received by one party is to be returned to the respective other, as are benefits derived from such performance, e.g. interest. If Customer cannot return the goods received in whole or in part, or if Customer can only return the received goods in a deteriorated state, Customer must pay compensation for value insofar. There is no obligation to pay compensation for value if the sole cause of deterioration of the goods received was the inspection of the respective goods as would have been possible in a retail shop. For the rest, Customer can avoid paying compensation for value in respect of deterioration in the goods as a result of their proper use, if Customer did not use the goods the way Customer uses Customer´s own property and refrain from doing anything that would curtail the value of the goods. If the value of the order does not exceed Forty Euros (EUR 40) and the goods delivered correspond to the goods Customer ordered, Customer must pay the return shipping cost. If Customer is an EU-resident and if the value of the Customer´s order exceeds Forty Euros (EUR 40) the costs of the return shippinmg will be paid by us.
Obligatory refunds of payments must be made within 30 days after sending the revocation or returning the goods.
The returns policy will also not apply to:
(a) software when seal is broken or any download version
(b) individual goods configured or manufactured to the Customer`s specification.
(c) engineering, measurement and calibration services.
(e) special orders upon customer requirements e.g. spare parts
No sales/deliveries of Software, books, customer specific goods or special orders to Greence and Estonia.
No calibration service available for Switzerland, Liechtenstein, Norway and Iceland.
For Finnland no return shipping cost will apply.
(This information is intended solely for informational purposes; the original German text is legally binding.)
4.3 For commercial transactions between businesses (B2B), the following ZVEI GBT´s apply.
GENERAL CONDITIONS FOR THE SUPPLY OF PRODUCTS AND SERVICES OF THE ELECTRICAL AND ELECTRONICS INDUSTRY (“GL”)*
for commercial transactions between businesses recommended by ZVEI - Zentralverband Elektrotechnik- und Elektronikindustrie e. V. as of June 2005 – www.zvei.org
Please ask for the ZVEI - GBT´s – we will send them by mail.
**** Right of withdrawal - Declaration ends here.